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About Us

SMILE - An award winning family run business

Smile Independent Living Support Ltd was founded in October 2007 by Julie Dwyer. Julie had been managing another local support company, and with Service Users and professionals calling for her to set up her own service, it seemed a natural transition to set up Smile, with the help of sister Jenny and husband Paul.

Julie’s reputation for her commitment to Service Users and her ongoing support of Service Users in the period she was out of work, was an indication of how she would run her business - Service User led. This focus remains today, with Smile striving to provide the best possible care and support for each individual Service User. We work for each individual and train our staff to the very highest standards.

Our dedication to customer service has earned us an enviable reputation as one of the leading service providers in it’s sector in South Gloucestershire. We are a South Gloucestershire Accredited.

Smile is an equal opportunities employer and works with people from varying faiths and cultures.

Our Staff Team

Smile are very proud of their staff team workers. From a core of experienced staff, we feel very lucky to have such committed people that work to their very best standards.This team works to ensure that Service Users access the community as much as possible and feel secure both at home alone and in their supported environment.

Directors Julie and Paul in the SMILE early days

Smile has grown from a small team of 5 staff to a current team of over 50 Support staff.
This phenomenal growth has been driven by demand from both Social Services and families for Smile’s unique mix of sensitive and professional care, plus a commitment to Service User happiness and personal security.
Unlike many large ‘nationals’, we pride ourselves on being a family business and our management have a strong commitment to monitoring not only the care and well being of our clients, but also ensuring that all our staff deliver support and care to our expectations.
Smile lead their sector in Service User care and support in South Gloucestershire.

SMILE management team celebrating 10 years of SMILE ILS Ltd

Staff Training

Smile staff receive regular training in many areas of their work to ensure they have a full understanding of their roles

Supervisor-Led Teams

Our staff teams are headed up by fully-trained supervisors, who oversee and support individual staff members

Support worker and service user

DBS Checked Staff
All our staff are DBS checked to ensure that they are suitable to start training as a Smile Support Worker


What Our Service Users Think About Us

I would like to say thank you for supporting me when I have had bad times

you help me get through things that are on my mind

you support really well - thanks again

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